Posts tagged Small business
How To Communicate With Your Customer

Our latest Toolkit discussed the difference between Tone and Language and help you to really home your brand voice to communicate with your customer effectively and authentically.

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How to Deal With Criticism

Having dealt with my fair share of random abuse from strangers on the internet I feel like I’ve got a pretty good system worked out for dealing with criticism these days. I thought i’d write it all down in the hopes you can learn from my mistakes (namely, firing off replies before I’ve thought it through #sassyaf) and remember - Don’t let the muggles get you down.

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