A handfull of helpful links
We would love to hear from you and help in any way we can. We are available to help you amend orders, answer enquiries and if we’ve made a mistake we apologise and we’ll sort it as quickly as we can…. but a polite reminder that your message will be read by a fellow human, who’s also experiencing and navigating this bonkers situation. A little kindness goes a very long way.
In case this answers your questions:
Our lead times at present are around 2-5 working days due to the current circumstances. Our stock levels are changing daily and we’re relying on suppliers who are also slower, for their safety, if your order is taking a while, we apologies – it’s likely we’re waiting on something crucial (i.e wool or knitting needles) to fulfil it. Once it arrives you’re order will be straight out to you. (anything non essential like buttons in a cardigan kit we’re sending on afterwards so you can get knitting as soon as possible)
We send most parcels out with Royal Mail and they are under enormous pressure at the moment therefore their delivery times are varying from 1-10+ days if you’ve received an ‘order complete’ email from us then it is on its way and will hopefully arrive very soon. Royal Mails tracking is only showing when delivery has been made/attempted so we unfortunately don’t have much more information – please be patience (I know it’s hard when you want to be knitting!)
Thank you for your support, kindness and patience at this time, Take care!
Team LAD x